WHOLESALEARTSFRAMES.COM stands behind all of our products.
In the event there is a problem with the order due to our
error, please email us within 7 days of receipt so we can
resolve the situation right away.
Please report all damage claims within 48 hours.If there is
noticeable damage to the package please have the
driver note it on the bill of lading (for freight
shipments) and ask for a copy. (not required for
UPS\USPS shipments).
For damaged UPS shipments. Please do not refuse the
shipment. Simply sign for it and email us a description of
the damage. We will replace the damaged goods as soon as
possible. Please do not file a claim with UPS. We will do
all that for you.
We will make every effort to send you a replacement order
as soon as possible.
If for any reason you are not satisfied with the
merchandise purchased you may return it for store credit .
Refunds are not allowed. You must notify us by email and
wait for our return approval number before shipping the
goods back to us.
Custom frames,custom stretcher bars,custom canvas,plexi glass, Custom paintings, custom prints can not be returned-Those items are made specially for you and cannot be resold.
Once an order is submitted it cannot be cancelled.In most cases it is possible to modify an existing order (just as long as no custom items were made at that point).
The customer is responsible for all shipping charges
unless it was our shipping error.
All unsolicited returns will be declined. |
